poor quality

Posted in locksmith victims by Administrator on the January 14th, 2010

When I write about locksmiths not providing the products or service promised, some may think that I am exaggerating. Trust me, I am not. This week I had to redo an entire installation for a customer who had purchased several Multi Lock deadbolts and several matching locksets. Unfortunately the company installed them so poorly that they all needed to be redone. Here is a copy of the letter that I wrote for this customer to assist him in getting a refund:

Atlanta, xxxxxx8
Jan. 14, 2010

I hope the work that I did for you has been satisfactory and that it has redeemed the reputation of my industry in your eyes. I am sorry that you had to experience the “less than satisfactory” side of my trade.
I am writing this letter to you in order to provide details which will more clearly explain the comments which I wrote on the invoice for the work that I did and this will support your claim for reimbursement from Pxx a xxxk, or your credit card company. It is my hope that the owner of Pxx a xxxk will, of her own accord, give you the refund that you deserve and use this incident as an opportunity to provide necessary training to her technicians.
The work that I did for you consisted of rekeying and reinstalling 4 double cylinder Multi Lock deadbolts and 4 Multi Lock “lockset” cylinders and locksets. I need to emphasize that “reinstalling”, in this case, means treating the doors and locks as “fresh installations” because the work done by the two previous technicians was so unacceptable. I would go so far as to describe it as poor. I have terminated employees in years past for some of the flaws that I observed and corrected at your home.
To begin, the locks on your home needed to be rekeyed for several reasons. The first is that you found the Multi Lock code card in the discarded box of trash on the side of your home. This card is the “key” to your home. By allowing it to become “lost” or unsupervised is an egregious breech of security protocol. Furthermore, I understand that the technicians told you that the card was locked in the safe at their office. This statement was not only a lie but it also is a violation of Multi Lock procedure. You, the customer, are to be given the opportunity to retain the card or to sign it over to the company for safe keeping. In light of this behavior, your distrust of xxp a Lxxx and your desire to sever all ties with this company by rekeying your locks is understandable, prudent even.
In regards to the manner in which the locks were installed, there were several errors that were made to every installation. For example, the Multi Lock HD series deadbolts are supplied with a pair of ball bearings which are to be inserted in the mounting holes of the exterior portion of the lock. These ball bearings provide protection against a drilling attack against the mounting screws and are an integral part of the security provided by this series of lock. With out them the lock becomes less than what it is being sold as. I found that all 4 of your deadbolts were missing their ball bearings. I replaced these parts for you.
Another problem that I found and corrected was the manner in which the deadbolts were mounted on the door. The bolt face was not mortised into the face of the door. Instead, the technician mounted the bolt face upon the edge of the door. This caused the entire lock body alignment to be offset and to fail to align with the cross bore hole. In order to correct this(the lock will not bolt on properly in this condition)the technician filed on the some of the holes and, when this did not fix the problem, forced the bolts in using vice-grip pliers. Installing locks in this manner will cause the lock to fail to operate properly and also causes the bolt face to strike against the door frame and strike plate. The bolt face must be installed flush with the edge of the door and the lock body must align properly with the cross bore holes. I redrilled the mounting holes for each deadbolt and also mortised the bolt faces so that they are now flush. I did this for all 4 doors, including the metal door in the utility room.
The last thing that we discussed was whether the strike plates that the technicians sold to you as substitutes for the heavy duty Multi Lock strikes were in fact stronger than the original. Also you asked why the heavy duty strike that came with the lever and locksets was not used. My answer to you was that the Mag strike is as strong as the original if they are installed properly. This would mean that they were aligned properly and stalled with at least 3″ screws. There is no reason for the lockset strikes not to be used. The technician simply did not want to do the extra work. I also found that the Mag strikes were not installed with 3″ screws. This in fact made them weaker than the original Multi Lock strikes. I installed the heavy duty lockset strikes that you found in the trash using 3″ screws and realigned and installed the Mag strikes with 3″ screws also.
Rekeying your 14 Multi Lock cylinders and reinstalling all of your locks and strikes took the better part of an entire day. They are now properly fitted to your doors, with all the necessary parts, and the strikes installed properly aligned and with sufficient clearance to prevent them being hit by the door and the lock bolt. The amount of attention that I gave to the work at hand should not be viewed as something extraordinary. I was simply doing what I was paid to do. What you trusted me to do. The fact that I love what I do is just an added benefit. This extra work would not have been necessary had the original technicians had the same high standards and respect for your hard-earned money. When you made the decision to invest in high security locks you believed in good faith that the company would do everything possible to fulfill the intent of the high security lock package that they were installing. Pxx a Lxxx failed you in every respect. The work that they did for you was of very poor quality and compromised your security. I hope that I have done everything possible to correct these shortcomings and that as a result you now have the confidence in your new locks that they are supposed to provide.
I will be seeing you again as soon as your captive keys arrive. Until then I hope that all is well.

Mike Wilson
VP Abbot’s Security Services
dba A-Abbot Safe and Lock
770 850 0150

victims invited

Posted in locksmith victims by Administrator on the October 27th, 2009

If you believe that you have been a victim of these illicit locksmith companies, please send us a copy of your invoice and we will post it here. We all need to fight these corrupt companies!

victim’s invoice

Posted in locksmith victims by Administrator on the October 27th, 2009

Here is copy of a real invoice that we received from a citizen here in Georgia. The company responsible for this crime used the same tactics that are now commonly in use by these corrupt companies. They quote a low price on the phone, then, upon arriving at your location, charge inflated fees for add-ons, make up fees, and misrepresent the products serviced or sold.
I went to see the work done at this home and found it to be very poor in quality and not what is represented on the invoice. The invoice itself is fraught with misspelling, so refer to my notes in order to understand it.
Line 1 refers to 6 double cylinder deadbolts that were installed. This company charged a “discounted” price of $75.00 ea. instead of their regular price of $95.00. The locks installed were a brand called Max Tech. They were a quality inferior to our least expensive brand, for which we charge only $49.00 ea.
Line 2 states that 6 “high security” locksets(doorknobs)were installed. The price is also “discounted” to $75.00 from $95.00. In fact, the brand was also Max Tech and they are not high security. Max Tech is a VERY poor quality lock. Never the less, our least expensive lockset is only $39.00. This entry represents 1 of the criminally fraudulent claims on the invoice.
Line 3 shows that the company gave the customer 4 “free” keys which would normally cost $20.00 ea. Our high security keys cost $15.00-$25.00 ea. The problem here is that the key given to the customer was a common key which would cost about $3.00.
Line 4 shows charges of $35.00 ea. to rekey 18 cylinders. Regular price-$45.00. $35.00 ea would be appropriate if ,indeed, the cylinders were high security cylinders.(We charge $35.00 for HS cylinder rekeys) The cylinders on Max Tech locks should cost no more than $15.00 ea to rekey.
Line 8 indicates the free service charge.(nice)
Line 9 indicates that the technician drilled open 2 high security locksets in order to gain entry into the home. He charged $275.00 ea for this “service”! The regular price would have been $300.00 each! This is just completely insane. The key shown to me by the customer clearly identified the old locks as common Weiser locks. These are not HS locks. This represents the 2nd criminally fraudulent claim on this invoice.
Line 10 shows the price and discount for removing the old locks and installing the new locks. The discounted price is $30.00, down from $40.00. This is a cheap price and would have been fine except that the work was done so poorly. Any technician in our company would be fired for doing work like that which I saw at this location. (see line 12)
Line 11 indicates another charge for rekeying 18 cylinders. This should have been covered by the charges on line 4. This is a fabricated charge.
Line 12 should read ‘fix frame-drill’. I saw the frames. The “locksmith” charged $35.00 ea($45.00)to insert a drill file into the strike hole of each deadbolt and lockset and router out the hole so that the latches and bolts would line up. This is absurd. The proper installation of a lockset and deadbolt would have included replacing the old strikes and insuring that the holes were aligned for proper operation. This would have been covered by the charges on line 10. This charge is another fabrication.
Line 13 indicates that the customer had printed their online “coupon” and received a 10% discount.
14 shows the grand total. This does not include sales tax so GBI should be interested in knowing who is going to pay it.
This entire job, properly done, should not have cost more than $1559.96. This customer was overcharged by $1750.04.
victim's invoice